How Home Care With Gladys Works

Gladys is a home care agency that matches your family with one trusted local carer: the same person, at the same time each week, not a revolving door of new faces. Tell us what you need and our local team handles the finding, the vetting and the introductions.
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Tell us about the care you need

Call us or fill in our short form. We'll ask who needs support, where they live, what help would make the biggest difference, and when. That becomes the brief our team matches against.
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We match you with vetted local carers

Our team shortlists carers who live nearby and suit your loved one's needs and personality. Every carer is DBS checked, reference checked, interviewed by us and insured. You always have the final say on who you work with.
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Meet before you commit

We arrange an introduction so you and your loved one can meet your carer and check they are happy with everything on the list. If it is not the right fit, we keep looking until it is.
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Settle into a regular routine

Once you are happy, agree a schedule that suits you, from a single weekly visit to daily support. Bookings and payments sit in one place, and our team stays on hand if anything changes.

Why Families Choose Gladys

Families come to us for continuity: one carer who gets to know your loved one, backed by a team that picks up the phone.

Local Carers Across the South
We work across Bath, Bristol, Dorset, Hampshire, Somerset, South Gloucestershire and Wiltshire, with live-in care available across England. See where we cover. Your carer lives locally, so they know the area and turn up reliably.

Supporting independence
Support that helps your loved one stay active, connected and in charge of their own day at home.

Flexible support
From a weekly visit to daily help or live-in care, support that fits around your loved one's routine rather than a fixed rota.

Matched on personality, not a rota
We match on interests and temperament as well as tasks, so the fit works for your loved one as a person.

Vetted and insured
Every carer is DBS checked, reference checked, interviewed personally and insured. They also have to pass our 'mum test': we would be happy for them to look after our own mums.

How Gladys Is Different From a Traditional Agency

At Gladys, we do things differently. We are not a traditional domiciliary care agency. We match your family with one professional carer and build everything around that relationship. You can read more about how our model works. The carers we introduce are self-employed professionals, so you agree the care directly with them while we handle the matching, the vetting and the support around it.
Because we do not carry the overheads of a traditional agency, carers are paid fairly and families get better value. It also gives families more flexibility, control, and choice.

For carers, it means more autonomy and fairer pay.

For families, it means quicker access to care, better value, and support shaped around what your loved one actually needs, all backed by the Gladys team.

Explore Our Home Care Services

Choose the support you need, at the times you need it.