How do I start using Gladys care services?

You can start by contacting Gladys via phone or through our website, telling us what kind of support is needed, how often, and your preferences. We’ll then match you with local vetted carers to choose from.

What charges should I expect and when do I pay?

Costs depend on the type of care chosen (hourly, live-in, specialist), number of hours, and frequency. Gladys provides clear, agreed pricing ahead of time and invoices or payments are arranged per the agreed schedule.

How are carers checked and vetted before they start?

All carers undergo an enhanced DBS check, reference checks, verification of relevant training, and checks on suitability such as experience, reliability, and personal compatibility before being introduced.

Can I meet or choose my carer?

Yes. We provide you with profiles of local carers who meet your criteria, and you can review them and select the person you feel most comfortable with.

What happens if my care needs change over time?

Gladys supports reviewing and updating care plans. If your needs increase or change—such as needing more hours, different types of support, or specialist care—we adjust accordingly.

What if I’m not satisfied or there’s an issue with my carer?

If there’s any problem, you can contact Gladys’ client support. We aim to resolve issues quickly—this might involve discussing adjustments, changing carers, or revisiting the care plan to ensure standards are met.

Are carers insured and bonded?

Yes. Gladys ensures the carers we introduce have appropriate liability insurance, as well as other required insurances. This is part of our vetting and ongoing verification process.

Common Questions

Here are some of the most frequently asked questions about our home care and help services. If you can't find an answer to your question then get in touch.

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What people are saying

“They look after their staff and pay good rates. I highly recommend Gladys!”

Linda M, Weston

Client

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“Within a week of my first contact, Gladys arranged three attentive carers for my aunt”

Graham H, Combe Down

Client

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“The carers have been offering valuable companionship to my aunt”

Graham H, Combe Down

Client

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How much does help cost?

Our prices start from £32 an hour for visiting care and £200 per day for live-in care, and are set by our lovely Carers and Helpers depending on their levels of qualification and experience. This gives you the best quality of help for the best possible price and is at least 25% cheaper than traditional home care companies.

What services do you offer?

Our Carers and helpers can offer a range of different helpful services to make sure your loved one gets a service that they love. This includes:
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- Light cleaning
- Laundry
- Meal preparation and cooking
- Changing bedding
- Welfare checks
- Companionship and friendship
- Shopping and errands
- Trips to and from the GP or the hospital
- Recreational trips and visits
- Dog walking & pet care
- Help with administration like post, emails, phone calls and technology
- Medication reminders & prompts

If there’s something not included in this list that you need help with, then make sure you ask. Helping your loved one to received personalised support is incredibly important to us. Ask your Carer or Helper and they’ll be happy to assist if they’re able.

How do I change or cancel a visit?

Plans change, we get that it happens and sometimes it can be last minute. All you need to do is contact your Carer or Helper via the number we provide you when you are onboard. To protect Carers and Helpers we need at least 2 working days notice, otherwise, you’ll be charged for the visit.

How do I increase the duration or frequency of a visit?

There’s no problem at all. Please ask us if you need a Carer or Helper to extend their visit. Whilst they might not always be able to accommodate on the day if they have a fully booked schedule, we’ll always be able to help suggest a way forward.

How can you pay for care?

There are three main avenues you can take. These are:
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1. Paying privately
2. Checking with NHS continuing healthcare funding
3. Applying for local authority funding

Make sure you also check your eligibility for benefits using a benefits calculator

How do you make sure the Carers and Helpers you send are verified?

We ensure we follow a rigorous screening process and only accept the best possible candidates. This includes an enhanced DBS check, ID verification, refereces and interviews with our team. The team always follow, what we call the golden rule; would I trust this person with my own mother, and that's a pretty tough benchmark to meet. We pick only the top handful of applicants for every role.

Are the Carers and Helpers insured?

Yes, they will have public liability insurance and if they’re using their vehicle for trips, they’ll have the appropriate car insurance.

Why choose Gladys

At Gladys, we understand that choosing the right support for your loved one is one of the most important decisions you’ll make. We pride ourselves on delivering personalised, high-quality care and support that is tailored to meet each client’s unique needs, ensuring comfort, independence, and well-being. With Gladys, your loved one will receive the compassionate care they deserve, right from the heart of their community.

Our local, trusted carers are carefully matched to clients and provide compassionate support. We offer flexible services that adapt to changing needs, whether it’s assistance with daily tasks or something a little more complex. Known for our professionalism and client-focused approach, we prioritise trust, safety, and building lasting relationships, ensuring your loved one receives the care they deserve.

GLOWING reviews

How we’re helping

"Katie contacted me about a care package and explained how Gladys works. She is lovely and gives u great encouragement and feedback and is extremely helpful. I would definitely recommend working with Gladys 💯 any problems I didn’t hesitate to contact them."

Simon

Client

"I have given Gladys a 5 star rating as I cannot recommend them highly enough. We are more than happy with the care our mum receives with the carers from Gladys. They are truly lovely people and are very easy to communicate with."

Sushi

Client

"Nilva is absolutely lovely. We get along very nicely. She is going to come and help me get up and about in the mornings after she finishes dropping her kids off on the school run. This works really well for us both."

Hazel

Client

Discover More About Gladys Services

Select the right people to look after your specific needs and chose the exact times you need it

How It Works

Gladys is the easiest way to find trusted local Carers and Helpers in your community.

Find Local Support

Get in Touch

Share your care needs

Tell us who needs support, where, and what tasks are required. We’ll create a personalised care profile for you or your loved one.

Review your matches

Receive a handpicked list of local Helpers and Carers that match your needs. You stay in control, choosing who you want to work with.

Connect & Schedule

Chat directly with your selected Carer or Helper to ensure a good fit. Once you’re happy, book visits and manage payments easily - all in one place.

The Care Hub

We know how hard it can be to navigate the complexities of care and help for your family. We’ve hand-selected the best content and guidance from a trusted team of experts to break through the jargon and help you understand everything you need to know when it comes to care at home.