How we use and protect your personal data


Here at Gladys, your privacy isn't just an afterthought—it's a priority. We're committed to taking good care of your personal data. This policy outlines what we do with your information and how you can manage it. You can also look at our Terms and Conditions for more info.

How We Update This Policy

Things change, and our privacy policy might too. We’ll make sure to update this page so you’re always in the know. Check back here from time to time to stay updated.

Using Our Website

While you're browsing our site, we use cookies to make sure everything runs smoothly and to gather insights into user behaviour. You'll get a prompt asking for your consent to use these cookies. Don't worry, simply visiting doesn’t mean we'll ask you for personal info.

Setting Up An Individual Client Account

Creating an account? We'll need a bit of info about you and anyone you're providing care for. If the person you're caring for is under 18, we'll verify that you have parental authority. The account lets you seek out care options, chat, schedule visits, and handle payments.

Creating A Business Or Organisation Account

If you're setting up an account on behalf of an organisation, we'll ask for similar information. For those under 18, parental consent or authority is a must. To dig deeper into how your data is used in these cases, check out our Client Privacy policy.

Becoming A Carer At Gladys

As a Gladys carer, you’ll get an online account. Keep your login details to yourself to maintain security. You can create your carer profile, look for opportunities, and exchange messages. We’ll also run checks for things like criminal records to keep everyone safe.

Contacting Us By Phone

Ring us up and our system will note your number. If the call drops, we might ring you back. If we can’t take your call immediately, you can leave a voicemail and we'll get back to you, possibly the next day.

Sending Us An Email

Got a query or need to reach us by email? We'll only use your email to reply to your request. We aim to respond within 48 hours, but bear with us if it’s a busy period.

Participating In Online Survey's

Every so often, we’ll ask for your thoughts on how we’re doing. If you join in, we might ask for your name and contact details for any follow-up questions.

External Links

Our site might have links to other websites. We recommend checking their privacy policies, as we can't be responsible for how they treat your data.

Data Collection And Storage

Gladys acts as the ‘data controller’ for the info you give us. The amount of info we collect depends on how you interact with us. We'll always make it clear why we need certain details and how we'll use them.

Where Is Your Data Kept?

We aim to keep your data within the UK or the European Economic Area (EEA). If we do transfer it elsewhere, we’ll take steps to protect it as if it were still in the EEA.

Sharing Your Data

We might share your info with our service providers to offer you certain services. Don’t worry, they're bound by contract to keep your info secure and confidential.

Keeping Your Data

We’ll hold onto your data for as long as necessary, depending on why we have it in the first place. While we have it, we’ll keep it secure.

Your Rights

You've got rights when it comes to how we use your personal data—like being able to ask for a copy or to have it deleted. If you're not chuffed with how we're handling your data, you can lodge a complaint with the Information Commissioner’s Office (ICO).

How To Reach Us

If you've got questions or just fancy a chat about all this, drop us an email at

Thanks for reading, and we're committed to keeping your data safe and sound.

George Robinson
Last Updated - 01 Jun 2024
5 min read