Understanding how Gladys works
At Gladys, we work a little differently — and proudly so. We’re what’s called an Introductory Agency, which means we connect families with experienced, self-employed private carers and companions, but don’t manage the care day-to-day.
Find out more below.
Find out more below.
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What Does It Mean That Gladys Is an Introductory Agency?
At Gladys, we take pride in doing things differently. We are not a traditional domiciliary care agency; instead, we operate as an introductory agency. This means our role is to connect individuals and families with trusted, self-employed private carers who provide support in the home. Rather than managing or directing care ourselves, we focus on making the right match. We offer the tools, support, and structure needed for both parties to thrive.
Once a match is made, the ongoing care relationship is managed directly between the carer and the client, granting families greater flexibility, control, and choice.
For carers, this model means increased autonomy and fairer pay.
For families, it results in quicker access to care, reduced costs, and the ability to tailor care around their specific needs—all backed by the support of the Gladys team.
Once a match is made, the ongoing care relationship is managed directly between the carer and the client, granting families greater flexibility, control, and choice.
For carers, this model means increased autonomy and fairer pay.
For families, it results in quicker access to care, reduced costs, and the ability to tailor care around their specific needs—all backed by the support of the Gladys team.
Welcome to the Gladys family! Your Trusted Partner for Home Care
Gladys was born from personal experience and a deep frustration with how difficult it was to find consistent, compassionate care for our loved ones. We knew there had to be a better way.
For over a year, Gladys has been dedicated to revolutionising home care by connecting individuals and families with devoted carers throughout Bath, Bristol, and North East Somerset. When we refer to ourselves as an "introductory agency," we want to share why this proven model has been successful for both those seeking care and the incredible carers who provide it.
From the outset, Gladys was built with a core mission: to put people first. This means creating a service that empowers both those who need care and the talented individuals who provide it. We believe in fostering strong, local connections based on trust, understanding, and a model that truly works.
For over a year, Gladys has been dedicated to revolutionising home care by connecting individuals and families with devoted carers throughout Bath, Bristol, and North East Somerset. When we refer to ourselves as an "introductory agency," we want to share why this proven model has been successful for both those seeking care and the incredible carers who provide it.
From the outset, Gladys was built with a core mission: to put people first. This means creating a service that empowers both those who need care and the talented individuals who provide it. We believe in fostering strong, local connections based on trust, understanding, and a model that truly works.
Our Established "Introductory Agency" Model: Proven Success
As an introductory agency, Gladys operates with a demonstrated track record of successfully connecting self-employed carers with individuals and families who require care and support. Since our launch, we’ve carefully built a network of vetted carers - individuals who are experienced, compassionate, and committed to quality care.
Our established process involves:
Expert Matching: We work closely with clients and carers to thoroughly understand individual needs, preferences, and skills. This detailed approach has led to numerous successful introductions and the formation of strong care partnerships.
Empowering Skilled Carers: We provide self-employed carers with a robust platform to find ideal clients, manage their schedules efficiently, and set competitive rates (within a framework ensuring fair compensation). This empowers them with greater autonomy and control over their professional lives.
Client Choice and Control: Families and individuals benefit from access to a growing pool of experienced carers, allowing for a more personalised selection based on specific requirements and preferences. The direct agreement established fosters clear communication and tailored care.
Ongoing Support and Community: While the direct care agreement is between the client and the carer, Gladys remains a committed support system. Our platform facilitates seamless communication and scheduling, providing resources for guidance and support whenever needed. We actively gather feedback from both clients and carers to ensure consistently high standards and continuous improvement.
Our established process involves:
Expert Matching: We work closely with clients and carers to thoroughly understand individual needs, preferences, and skills. This detailed approach has led to numerous successful introductions and the formation of strong care partnerships.
Empowering Skilled Carers: We provide self-employed carers with a robust platform to find ideal clients, manage their schedules efficiently, and set competitive rates (within a framework ensuring fair compensation). This empowers them with greater autonomy and control over their professional lives.
Client Choice and Control: Families and individuals benefit from access to a growing pool of experienced carers, allowing for a more personalised selection based on specific requirements and preferences. The direct agreement established fosters clear communication and tailored care.
Ongoing Support and Community: While the direct care agreement is between the client and the carer, Gladys remains a committed support system. Our platform facilitates seamless communication and scheduling, providing resources for guidance and support whenever needed. We actively gather feedback from both clients and carers to ensure consistently high standards and continuous improvement.
The Benefits You Can Trust
If you're searching for options for a loved one:
Access to a Growing Network of Trusted Carers: Benefit from our expanding community of thoroughly vetted professionals.
Highly Personalised Matches: Our established process ensures we understand your unique needs for the best possible fit.
Direct Communication and Control: Enjoy a direct relationship with your chosen carer, along with greater influence over your family's requirements.
Established Satisfaction: Hear from other families who have successfully found the right care through our model.
Strong, Established Relationships with Carers: Our model fosters direct and lasting connections.
Proven Flexibility and Adaptability: Easily adjust care arrangements directly with your experienced carer.
Reliable Ongoing Support from Gladys: Count on our established platform and team for consistent assistance.
If You're Looking for a New Family to Support:
Consistent Access to Quality Clients: Benefit from our ongoing efforts to connect you with individuals who value your skills.
Established Autonomy and Fair Compensation: Enjoy the freedom of self-employment with Gladys’s support.
Thriving Community of Peers: Connect with other dedicated carers within the Gladys network.
Proven Satisfaction: Hear from fellow carers who have found fulfilling and well-compensated work through our platform. But don’t just take our word for it; hear from our community. Our established introductory agency model has consistently delivered positive outcomes, as evidenced by feedback from our valued clients and dedicated carers.
Access to a Growing Network of Trusted Carers: Benefit from our expanding community of thoroughly vetted professionals.
Highly Personalised Matches: Our established process ensures we understand your unique needs for the best possible fit.
Direct Communication and Control: Enjoy a direct relationship with your chosen carer, along with greater influence over your family's requirements.
Established Satisfaction: Hear from other families who have successfully found the right care through our model.
Strong, Established Relationships with Carers: Our model fosters direct and lasting connections.
Proven Flexibility and Adaptability: Easily adjust care arrangements directly with your experienced carer.
Reliable Ongoing Support from Gladys: Count on our established platform and team for consistent assistance.
If You're Looking for a New Family to Support:
Consistent Access to Quality Clients: Benefit from our ongoing efforts to connect you with individuals who value your skills.
Established Autonomy and Fair Compensation: Enjoy the freedom of self-employment with Gladys’s support.
Thriving Community of Peers: Connect with other dedicated carers within the Gladys network.
Proven Satisfaction: Hear from fellow carers who have found fulfilling and well-compensated work through our platform. But don’t just take our word for it; hear from our community. Our established introductory agency model has consistently delivered positive outcomes, as evidenced by feedback from our valued clients and dedicated carers.
Want to learn more about how it works?
Explore our blogs or speak to our team – we’re always happy to help.
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Discover More About Gladys' Services
How It Works
Gladys is the easiest way to find trusted local Carers and Helpers in your community.
1
Share your care needs
Tell us who needs support, where, and what tasks are required. We’ll create a personalised care profile for you or your loved one.
2
Review your matches
Receive a handpicked list of local Helpers and Carers that match your needs. You stay in control, choosing who you want to work with.
3
Connect & Schedule
Chat directly with your selected Carer or Helper to ensure a good fit. Once you’re happy, book visits and manage payments easily - all in one place.
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