What Does It Mean That Gladys Is an Introductory Agency?

At Gladys, we take pride in doing things differently. We are not a traditional domiciliary care agency; instead, we operate as an introductory agency. This means our role is to connect individuals and families with trusted, self-employed private carers who provide support in the home. Rather than managing or directing care ourselves, we focus on making the right match. We offer the tools, support, and structure needed for both parties to thrive.

Once a match is made, the ongoing care relationship is managed directly between the carer and the client, granting families greater flexibility, control, and choice.
For carers, this model means increased autonomy and fairer pay.
For families, it results in quicker access to care, reduced costs, and the ability to tailor care around their specific needs—all backed by the support of the Gladys team.

Welcome to the Gladys family! Your Trusted Partner for Home Care

Gladys was born from personal experience and a deep frustration with how difficult it was to find consistent, compassionate care for our loved ones. We knew there had to be a better way.

For over a year, Gladys has been dedicated to revolutionising home care by connecting individuals and families with devoted carers throughout Bath, Bristol, and North East Somerset. When we refer to ourselves as an "introductory agency," we want to share why this proven model has been successful for both those seeking care and the incredible carers who provide it.
From the outset, Gladys was built with a core mission: to put people first. This means creating a service that empowers both those who need care and the talented individuals who provide it. We believe in fostering strong, local connections based on trust, understanding, and a model that truly works.

Our Established "Introductory Agency" Model: Proven Success

As an introductory agency, Gladys operates with a demonstrated track record of successfully connecting self-employed carers with individuals and families who require care and support. Since our launch, we’ve carefully built a network of vetted carers - individuals who are experienced, compassionate, and committed to quality care.

Our established process involves:

Expert Matching: We work closely with clients and carers to thoroughly understand individual needs, preferences, and skills. This detailed approach has led to numerous successful introductions and the formation of strong care partnerships.
Empowering Skilled Carers: We provide self-employed carers with a robust platform to find ideal clients, manage their schedules efficiently, and set competitive rates (within a framework ensuring fair compensation). This empowers them with greater autonomy and control over their professional lives.
Client Choice and Control: Families and individuals benefit from access to a growing pool of experienced carers, allowing for a more personalised selection based on specific requirements and preferences. The direct agreement established fosters clear communication and tailored care.
Ongoing Support and Community: While the direct care agreement is between the client and the carer, Gladys remains a committed support system. Our platform facilitates seamless communication and scheduling, providing resources for guidance and support whenever needed. We actively gather feedback from both clients and carers to ensure consistently high standards and continuous improvement.

The Benefits You Can Trust

If you're searching for options for a loved one:

Access to a Growing Network of Trusted Carers: Benefit from our expanding community of thoroughly vetted professionals.
Highly Personalised Matches: Our established process ensures we understand your unique needs for the best possible fit.
Direct Communication and Control: Enjoy a direct relationship with your chosen carer, along with greater influence over your family's requirements.
Established Satisfaction: Hear from other families who have successfully found the right care through our model.
Strong, Established Relationships with Carers: Our model fosters direct and lasting connections.
Proven Flexibility and Adaptability: Easily adjust care arrangements directly with your experienced carer.
Reliable Ongoing Support from Gladys: Count on our established platform and team for consistent assistance.

If You're Looking for a New Family to Support:

Consistent Access to Quality Clients: Benefit from our ongoing efforts to connect you with individuals who value your skills.
Established Autonomy and Fair Compensation: Enjoy the freedom of self-employment with Gladys’s support.
Thriving Community of Peers: Connect with other dedicated carers within the Gladys network.
Proven Satisfaction: Hear from fellow carers who have found fulfilling and well-compensated work through our platform. But don’t just take our word for it; hear from our community. Our established introductory agency model has consistently delivered positive outcomes, as evidenced by feedback from our valued clients and dedicated carers.

Want to learn more about how it works?

Explore our blogs or speak to our team – we’re always happy to help.
GLOWING reviews

How we’re helping

This agency has been wonderful to deal with. They're kind, empathetic and organised. They have been a breath of fresh air. Highly recommend.

Rebecca R, Clifton
Client

Gladys a great service very professional and polite to talk to very helpful good customer feedback I feel that that Thay can help anyone and go above and beyond to help me out and worm and careing to talk to on the phone

Mark R, Bishopsworth
Client

Amazing service. My carer is so lovely and always happy to help. Gladys has great communication, speedy set up and have been very patient with some direct debit slip ups my end haha. Would recommend to anyone :)

Becky D, Bath
Client

Within a week of my first contact Sharin from Gladys had arranged three extremely attentive carers so that one of them can visit my aunt for an hour or so each day. The team have been visiting for three weeks now and have been shopping with her, taking her to medical appointments, offering valuable companionship, preventing minor household crises, helping with hearing aids, a haircut, ensuring my aunt takes her medication and so much more. Quite simply the Gladys team are making it possible for my aunt to fulfil her wish of staying in her own home. Thank you Gladys.

Graham H, Combe Down
Client

When my wife's health started to decline due to Parkinson's Disease, we decided to plan for the future care that was going to be needed. Gladys instantly understood our requirements and introduced us to an experienced carer living in our area, so that we are now set up to call upon help when the need arises.

Tom O, Marlborough
Client

Very helpful, understanding and professional

Fiona B, Nailsea
Client

"After battling with multiple care agencies to care for my elderly granddad, Gladys was an absolute saviour. The team there made it so easy for me to manage and sort care for my granddad, and they are all genuinely invested in delivering great care. Now my grandmother is at the stages of also needing help at home, I will definitely be reaching out again."

Sophie E, Bath
Client

"A lovely company, with staff that go above and beyond for your loved ones "

Louise D, Twerton
Client

I highly recommend Gladys, they are flexible, understanding and cheerful with the care they provide, at an extremely good rate per hour. We are very glad to have found them for our elderly mother. "

Annie B, Larkhall
Client

"I have found George and the team at Gladys to be responsive and very focused on finding a workable solution to a developing situation with my elderly parents. It’s early days in their venture but I wish them the best of luck because they have the right approach."

Michael B, Odd Down
Client

"Extremely helpful, friendly, and their cognitive empathy is outstanding. We’re very lucky that companies like this exist in trying, difficult to manage circumstances. Thank goodness for them."

Caroline B, Trowbridge
Client

"Gladys have been brilliant in finding the right care for my Mum following a stroke, who lives on her own in a small village. The team are thoughtful and proactive. We'd be lost without them."

Ken P, Chewton Mendip
Client

"Our Mom was becoming a little forgetful, but knew she did not want to have to leave her little flat! My siblings & I live out of the country & were becoming more & more concerned about her. Contacting Gladys has been a game changer! Organized & efficient... our Mom is less anxious & feels cared for 😃 thank you Gladys🧡"

Helen W, Keynsham
Client

"I have been working with Gladys for over 6 months now and I can easily say it’s the best job ever! I have met so many lovely people in Bath that have taught me so much! I have learnt about the best places to go for walks or to go for coffee and even just names of different plants! It's given me so much insight into Bath and, being a student, has allowed me to already feel like a proper local in Bath and made me feel at home!!"

Emily M, Bath
Client

"Great Team! I was struggling with my mums outings, handling her wheelchair in and out of my car! I called Gladys and was matched with Rachel. A brilliant Carer who my mum loves. It has enriched our outings! So pleased and happy with the service and no complaints with the admin team either. Well done all."

Kate R, Aldbourne
Client

"Simone is thorough and a lovely person, I couldn't of asked for someone better. Sharin has been a pleasure to communicate with and very helpful. I would definitely recommend Gladys as a company."

Patricia H, Portishead
Client

"Very happy with Glady's care who are helping in supporting my mum. Sharin in the office has been great coordinating things and the carer Angie has been really helpful. They even managed a lovely trip to the seaside together, which lifted mum's spirits enormously. It is very reassuring to know mums care is in such good hands."

Alex R, Frome
Client

"My mum started receiving care from Sacha at Gladys earlier this year. Sacha does not only support my mum with day to day tasks, but also takes her to appointments when necessary. My mum has formed a lovely friendship with Sacha and feels extremely comfortable with her, looking forward to her visits. As a family, we are very pleased with the service from the team at Gladys and cannot recommend them highly enough."

Marcia L, Wick
Client

"Gladys Care was so helpful- right from the start, answering all my questions regarding the care my Mum might receive at home. I cannot recommend them enough. They were friendly, kind and reassuring at a difficult time. Thank you again/ highly recommended"

Keith, Frome
Client

"I care for my husband who has Parkinson's Disease 24/7 and knew I needed someone to check on him and keep him company so I could have time out. He was very reluctant to accept this but we reached a compromise. Simone has now been keeping him company for 3 hours in the middle of the day once a week and he is very happy with her company, friendship and help. ...and I can have a completely relaxed day out with family or friends without worrying if he is OK. It's excellent. 😊 So thank you Simone and also Katie, the coordinator who matched them."

Ann S, Keynsham
Client

"I found the staff at Gladys to be extremely helpful and supportive. They found me a lovely client and gave me lots of positive and practical guidance starting out . They were always available to talk when I had queries and were very prompt with email responses. I would highly recommend using Gladys services, both looking for care or offering it."

Melita, Bathampton
Client

"I came across Gladys a couple of years ago, was very impressed with their ethos and held onto their details just in case I needed some input for my elderly Aunt. Earlier this year my aunt had a long stay in hospital following a fall, thinking that she would return home and need carers, and wanting to be prepared, I contacted Gladys explaining the situation. Katie was so professional and caring, gave me numerous options and advice, keeping me updated and also enquiring as to how I was doing. Sadly my aunt passed away but I would not hesitate in recommending Gladys."

Alison W, Saltford
Client

"From start to finish the service provided by Gladys was superb. We had to arrange something in quite difficult circumstance and at short notice and the team at Gladys were empathetic and very professional in their approach, coming up with the ideal person and solution when it came to getting a few days pop in care for Janice our mum. Alina was superb from start to end and did a splendid job at short notice, as was Sharin on the front line who organised it all. Can't speak highly enough of the whole arrangement...good work!"

Sarah F, Bath
Client

Sharin was so helpful in setting up care arrangements for us. She took the trouble to get back to us in response to our email inquiry, described her services and followed up on all that she promised. Recommended!

Martin P, Clifton
Client

"We used Gladys earlier this year when my Dad who suffered from heart failure and Alzheimer's went rapidly downhill after a hospital stay. As soon as we spoke to Gladys there was a huge sense of relief that they were able to help find us carers to support Dad and at very short notice. The carers were really lovely and able to match their services to what Dad needed, as it changed on a daily basis. They were very flexible and covered each other during any time off. We felt very grateful for Gladys for taking such a huge stress away from us and being a massive support at such a difficult time."

Jane, East Harptree
Client

Discover More About Gladys' Services

Select the right people to look after your specific needs and chose the exact times you need it

How It Works

Gladys is the easiest way to find trusted local Carers and Helpers in your community.
1
Share your care needs
Tell us who needs support, where, and what tasks are required. We’ll create a personalised care profile for you or your loved one.
2
Review your matches
Receive a handpicked list of local Helpers and Carers that match your needs. You stay in control, choosing who you want to work with.
3
Connect & Schedule
Chat directly with your selected Carer or Helper to ensure a good fit. Once you’re happy, book visits and manage payments easily - all in one place.

It’s easy

as cake

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